Contact information
Questions about an order, a product, or anything else? We're here to help — and we reply to every message within 1 business day.
Get in Touch
| support@pawandpetsupply.com | |
| Phone | +1 213 778 0199 |
| Business hours | Monday – Friday, 9:00 AM – 6:00 PM (GMT) |
| Response time | Within 1 business day |
Tip: if your message is about an order, include your order number (it's in your confirmation email) — it helps us resolve things much faster.
Returns
Want to return something? Email us first at support@pawandpetsupply.com so we can approve the return — the full process is in our Return & Refund Policy. Approved returns go to our UK returns facility:
Paw and Pet Supply — Returns
Gateway, Unit 11
Wilders Way
East Midlands
DE74 2XL
United Kingdom
Please don't send returns to our US correspondence address below — parcels sent there can't be processed.
Business Information
| Trading name | Paw and Pet Supply |
| Legal entity | DH SMMA LLC |
| Correspondence address | 7901 4th St N Ste 300, St Petersburg, FL 33702, United States (administrative office only — not a returns address) |
| Service area | We sell and deliver to customers in the United Kingdom |
Helpful Links
- Shipping Policy — delivery times, free UK shipping, tracking
- Return & Refund Policy — 30-day returns, refunds, returns address
- Terms of Service — payment methods and how ordering works
- Privacy Policy — how we handle your data