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Who are we?

We're Paw and Pet Supply — a team of pet lovers who believe every pet deserves the best. We're real people who genuinely care, and if something ever goes wrong with your order, we'll sort it out — no hassle, no fuss.

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Frequently asked questions

How long does delivery take?

Orders are processed within 2–6 business days. Delivery typically takes a further 6–12 business days, giving a total estimated delivery time of 4–12 business days.

What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, Maestro, American Express, Discover, Diners Club and UnionPay — plus PayPal, Shop Pay, Apple Pay and Google Pay.

How much does shipping cost?

Shipping is completely free on all UK orders. No minimum spend required.

Can I return an item?

Yes. You have 30 days from delivery to request a return. Items must be unused and in their original condition. Please contact us before sending anything back.

How do I get a refund?

Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method. We do not charge any restocking fees.