Frequently asked questions
You’ll find the answers here
How long does delivery take?
How long does delivery take?
We ship across the UK and aim to deliver within 2–10 business days. Orders are processed promptly, and you'll receive a tracking link as soon as your parcel is on its way.
What types of products do you carry?
What types of products do you carry?
We offer a selected collection of pet supplies for dogs, birds and cats, including toys, grooming essentials, beds & accessories, and much more — all carefully selected for quality and your pet's wellbeing.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all orders no matter the order value.
What is your return policy?
What is your return policy?
If you're not completely satisfied with your purchase, you can return unused items within 30 days of delivery. Simply contact our support team and we'll guide you through the process — no hassle, no fuss.
How can I contact customer support?
How can I contact customer support?
You can reach us via the contact form on our website or by emailing us directly at support@pawandpetsupply.com. We typically respond within 24 hours on business days and are happy to help with any questions about products, orders, or your pet's needs.